UPDATE ON COVID-19
March 13, 2020

To Our Valued Guests,

The Health and Safety of our Team, Members, Guests, and Communities has been and will be our number one priority. This continues to be our number one priority throughout the COVID-19 pandemic.

Westview Co-op is taking steps across all stores and businesses to help our communities stay safe and healthy. We’re saddened by the news of all those who have been affected and we want to be diligent about doing our part to prevent more impacts.

To ensure our Communities have a safe and healthy place to shop, Westview Co-op stores:

• Are cleaned and sanitized daily as part of normal business, and all stores are increasing the frequency of cleaning, including intentional sanitization of high touch points like payment systems, doors, carts, and baskets.

• Are ensuring that available preventative resources are made available to both Guests and Team Members.

• Are working with Team Members to ensure that they have current information on prevention so they can stay healthy or stay home if they are feeling ill. These practices are informed by Alberta Health, Health Canada and the World Health Organization. Given the guidance we’ve received from these agencies, as well as our own preparedness efforts, we believe that we’re taking the right steps to ensure that Westview Co-op stores are safe.

• Signage and visual cues have been installed in our locations to remind Guests of proper physical distancing practice while shopping.

• At this time our locations are unable to accept returned product of any kind.

Administration
The administration office is closed to the public. Teams can be reached by phone or email.

Ag Sites/Home Centres 
Our sites remain open for business and our Team is here to serve you. Given the circumstances, please keep your visits business-related and maintain the physical distance of at least 2 metres when talking to our Team Members or other Guests. Please call ahead and set up an appointment. 

Please note the change in hours or operations at the following locations:

  • Drumheller Home Centre
    Open Monday - Saturday from 8AM - 5PM
    Closed on Sundays
    You can now order online! Delivery is available Monday — Friday.
  • Hanna Home Centre
    Open Monday- Friday from 8AM - 5PM
    Open Saturday - 8AM - 4:30PM
    Closed on Sunday
    You can now order online! Delivery is available Monday — Friday.
  • Hanna Agro Centre and Horseshoe Canyon Agro Centre
    • To keep every safe and healthy this growing season please:
      • Make arrangements— call or e-mail the location prior to your arrival
        • Hanna Agro Centre: (403) 854-2820
        • Horseshoe Canyon Agro Centre: (403) 677-2777
      • Remain in your vehicle
      • A Team Member will deliver your order to you

Food Stores

  • Order online for delivery or pickup! 
    • Delivery will be available Monday  Friday
    • Pickup will be available seven days a week.
  • Delivery
    • Carstairs and Olds Food Store offer delivery Monday through Friday.
    • This service is available to our Guests that are senior, most vulnerable, have mobility limitations or are self-isolating/quarantined. This service will be limited to availability, and Guests will need to place their order by 12 pm the day before.
    • Westview Co-op has partnered with Hildebrand Motors in Olds and The Town of Carstairs to offer delivery services to the community.
  • Early Morning Shop
    • Takes place daily from 7-8AM
    • Please respect this time for our Guests that are senior, Immunocompromised, or have health concerns that place them at a higher risk, as well as Guests with mobility limitations.
  • Updates
    • We have temporarily discontinued all food sampling programs in our locations.
    • All self-serve items from our Food Stores have been temporarily discontinued. This includes self-serve soup, Kombucha on tap.
    • The fee for single-use plastic bags will be waived until further notice. In an effort to keep our Team Members and Guests safe and healthy during this time, we are asking that you please leave your reusable bags at home.
    • Due to the high demand for some products, we have placed limits on the quantities available to purchase. We will also make sure that our prices on essential items remain stable throughout this challenging time.
    • Plexiglass shields have been installed at the tills and physical distance and one-way aisle markers placed on the floor.

Gas Bar/C-Stores

• All self-serve items from our C-Stores have been temporarily discontinued.
• Shower facilities at our Cardlocks will be closed until further notice.

Our Gas Bars remain open and available for Guests to pump their own fuel and the C-Stores will remain open during operating hours.

The following locations will be temporarily moving from Full Service at the pumps to Self Service. This change will allow our Team to focus on sanitation and help to reduce personal contact, allowing us to do our part in 'flattening the curve' of COVID-19.

Olds Gas Bar:
Starting Sunday June 7th, hours of operation will be 6:30AM to 8PM

QEII Gas Bar:
Starting Sunday June 7th, C-Store hours of operation are 6AM to 10PM
Gas will still be available 24 hours a day.
During C-Store operating hours, pick up grocery items from our Mini Grocery Store located inside QEII.
C-Store Beverage Counter is now open at this location, with a few additional steps in place to help to keep our Team and Guests safe.

Carstairs Gas Bar:
Starting Sunday June 7th, hours of operation will be 6AM to 9PM
C-Store Beverage Counter is now open at this location, with a few additional steps in place to help to keep our Team and Guests safe.


Drumheller Gas Bar:
Starting Sunday June 7th, hours of operation will be 7AM to 9PM
Drumheller will remain Full Service.

Eagle Hill Gas Bar:
No change to operation at this time.


Fuel Up To Win  June 13th is the last day to redeem instant win coupons.

HOW YOU CAN HELP

We are asking all our Guests to take precautions to ensure the safety of all our Team Members as well as our Guests.

• Please remember to practice social distancing. Always maintain a distance of at least 2 metres from others.

• If you are ill, have travelled internationally in the past 14 days, or have been in close contact with someone who has contracted COVID-19, please do not visit our locations.

• Please shop alone whenever possible.

• Leave your reusable bags at home. We are temporarily waiving the charge of single-use bags.

• For the health of our Team Members, we are strongly encouraging the use of credit or debit payment rather than cash.

• Please be respectful of our Team Members. They are going above and beyond to ensure that the shelves are stocked, and the surfaces are sanitized.

We are doing everything in our power to ensure that your Westview Co-op locations are safe. We thank our incredible Team for their hard work, our Communities for coming together, and our Guests for their support and kind words to our Team Members.

Our Team is dedicated to our Communities where we work and play, yesterday, today and for the future. This is your Co-op. This is your Community. This is your Team.