UPDATE ON COVID-19
March 13, 2020

To Our Valued Guests,

The Health and Safety of our Team, Members, Guests, and Communities has been and will be our number one priority. This continues to be our number one priority throughout the COVID-19 pandemic.

Westview Co-op is taking steps across all stores and businesses to help our communities stay safe and healthy. We’re saddened by the news of all those who have been affected and we want to be diligent about doing our part to prevent more impacts.

To ensure our Communities have a safe and healthy place to shop, Westview Co-op stores:

• Are cleaned and sanitized daily as part of normal business, and all stores are increasing the frequency of cleaning, including intentional sanitization of high touch points like payment systems, doors, carts, and baskets

• Are ensuring that available preventative resources are made available to both Guests and Team Members.

• Are working with Team Members to ensure that they have current information on prevention so they can stay healthy or stay home if they are feeling ill. These practices are informed by Alberta Health, Health Canada and the World Health Organization. Given the guidance we’ve received from these agencies, as well as our own preparedness efforts, we believe that we’re taking the right steps to ensure that Westview Co-op stores are safe.

• Signage and visual cues are being installed in our locations to remind Guests of proper physical distancing practice while shopping.

• At this time our locations are unable to accept returned product of any kind.

Administration

• The administration office is closed to the public. Teams can be reached by phone or email.

Ag Sites/Home Centres

• Our sites remain open for business and our Team is here to serve you. Given the circumstances, please keep your visits business-related and maintain the physical distance of at least 2 metres when talking to our Team Members or other Guests. Please call ahead and set up an appointment. 

Drumheller Home Centre
- Open Monday - Saturday from 8AM - 5PM
- Closed on Sundays

Hanna Home Centre
- Open Monday - Friday from 8AM - 5PM
- Closed on weekends

Food Stores

• We have implemented an early morning shop at our Food Stores for seniors, Guests that are Immunocompromised or have, or Health concerns that place them at a higher risk, as well as Guests with mobility limitations. The early morning shop will take place Tuesdays, Thursdays, and Saturdays from 7-8 AM.

• Westview Co-op has partnered with Hildebrand Motors in Olds to offer delivery services to our senior Guests, those most vulnerable, have mobility limitations or are self-isolating/quarantined. This service will be offered on Monday- Friday. This service will be limited to availability, and Guests will need to place their order by calling the Food Store prior to 12 pm the day before. Call 403.556.3335 and press 1 and then 0 to place an order.

*If you need delivery April 13th please get your order in by noon on the 11th as we will be closed on the 12th. 

  • Our Team at the Carstairs Food Store will also be offering delivery for Monday through Friday. This service is limited and will be offered to our Guests who are senior, immunocompromised, have mobility limitations, or are self-isolating/quarantined. Guests will need to place their order by emailing carstairs.grocery@westviewcoop.ca by 12pm the day before they want to receive their order. Along with your order, please include your phone number, Co-op Membership Number, and delivery address.

• We have temporarily discontinued all food sampling programs in our locations.

• All self-serve items from our Food Stores have been temporarily discontinued. This includes self-serve soup, Kombucha on tap, among others.

• In an effort to keep our Team Members and Guests safe and healthy during this time, we are asking that you please leave your reusable bags at home. The fee for single-use plastic bags will be waived until further notice.

• Due to the high demand for some products, we have placed limits on the quantities available to purchase. We will also make sure that our prices on essential items remain stable throughout this challenging time.

• Plexiglass shields are being installed at the tills and physical distance markers are being placed on the floor.

Olds & Carstairs Food Stores
- Good Friday April 10th Hours: 9am  6pm
- CLOSED April 12th

Gas Bar/C-Stores

• All items from our C-Stores have been temporarily discontinued.

• Shower facilities at our Cardlocks will be closed until further notice. 

The following locations will be temporarily moving from Full Service at the pumps to Self Service. Our Gas Bars remain open and available for Guests to pump their own fuel and the C-Stores will remain open during operating hours. This change will allow our Team to focus on sanitation and help to reduce personal contact, allowing us to do our part in 'flattening the curve' of COVID-19.

Olds Gas Bar:
Hours of operation will be 8AM-8PM starting Thursday, March 26.

QEII Gas Bar:
Hours of operation will be 8AM-8PM starting Sunday, March 29.
Gas will still be available 24 hours a day.

Carstairs Gas Bar:
Hours of operation will be 8AM-8PM starting Sunday, March 29.

Drumheller Gas Bar:
Hours of operation will be 8AM-8PM starting Sunday, March 29.
Drumheller will remain Full Service.

Eagle Hill Gas Bar:
No change to operation at this time.


HOW YOU CAN HELP

We are asking all our Guests to take precautions to ensure the safety of all our Team Members as well as our Guests.

• Please remember to practice social distancing. Always maintain a distance of at least 2 metres from others.

• If you are ill, have travelled internationally in the past 14 days, or have been in close contact with someone who has contracted COVID-19, please do not visit our locations.

• Please shop alone whenever possible.

• Leave your reusable bags at home. We are temporarily waiving the charge of single-use bags.

• For the health of our Team Members, we are strongly encouraging the use of credit or debit payment rather than cash.

• Please be respectful of our Team Members. They are going above and beyond to ensure that the shelves are stocked, and the surfaces are sanitized.

We are doing everything in our power to ensure that your Westview Co-op locations are safe. We thank our incredible Team for their hard work, our Communities for coming together, and our Guests for their support and kind words to our Team Members.

Our Team is dedicated to our Communities where we work and play, yesterday, today and for the future. This is your Co-op. This is your Community. This is your Team.